At Agumbe Herbs, we strive to provide our customers with the highest quality products and exceptional service. We want you to be fully satisfied with your purchase, products that are exempted from returns or refunds, cancellation requests may not be entertained, in such an event, you may choose to reject the product at the doorstep. However, we understand that there may be situations where you need to return a product or request a refund. Please read our refund and return policy carefully to understand your options.

1. Returns:

If you wish to return a product, please follow these guidelines:

• Product must be returned within 7 days, from receiving of the shipment.

• The product must be unopened, unused, and in its original packaging.

• You are responsible for the return shipping costs, unless the return is due to an error on our end. Once we receive the returned product and verify its condition, we will process your refund. Please note that it may take some time for the refund to be reflected in your account, depending on your payment method and financial institution.

1. Refunds:

We offer refunds under the following circumstances:

• The product received by you is damaged or defective.

• Wrong product was shipped to you.

• You did not receive your order within the specified delivery timeframe.

To request a refund, please contact our customer support team within 7 days of receiving the product. Provide your order number, details of the issue, and any supporting documentation, such as photos or videos.

Please note that refunds are typically processed using the original payment method used for the purchase. However, depending on the circumstances, alternative arrangements may be made.

1. Exceptions:

Certain products may be non-returnable due to hygiene reasons or regulatory restrictions. These products will be clearly identified on our website or during the purchasing process. Please review the product description and any additional terms provided.

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a positive experience with our products.

Please keep in mind that our refund and return policy is subject to change. We encourage you to review the policy periodically for any updates.

Thank you for choosing Agumbe Herbs Pvt Ltd. We appreciate your trust in our products and are committed to your satisfaction.

Cancellations: Medicinal / Cosmetic Products that are exempted from returns or refunds, cancellation requests may not be entertained, in such an event, you may choose to reject the product at the doorstep.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported immediately on receiving of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

In case of any refunds approved by AGUMBE HERBS PRIVATE LIMITED, it will take 7 days for the refund to be credited to you.